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FAQs

Let Us Know How We Can Help You

Learn more about our history, lifestyle and how we select our growers. If you have any questions about our products, services, or everything that is going on at Herb-Ivore Fresh Herbs, take a look at our list of frequently asked questions. Everything you want to know about Herb-Ivore Fresh Herbs is right here. However, if you still have questions, don’t hesitate to get in touch Contact Us

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01

How do you choose which growers to work with?

We carefully select each grower that shares our ethos of freshness and quality. We exercise due care and diligence when choosing which farms to work with. We inspect crops, we taste, we smell and only when we are truly satisfied of top quality and freshness, we make our decision.

02

Are you planning on expanding your group of selected growers?

Yes we are. We are always on the lookout for new and innovative growers, as long as they share our ethos and have a commitment to sustainable and ethical farming. If you are interested in joining us, further details can be found here

03

How do you ensure the quality of your produce?

We constantly check our stock for quality and freshness, no stock is held for longer than overnight and is stored in temperature controlled cold storage. If produce is not up to our quality standards, it is removed from stock and destroyed.

04

Do you offer credit terms?

Yes we do run credit accounts. Please contact us in the first instance. Credit is subject to satisfactory references. Our full stock list and credit application can be found here.

05

How many stores do you supply?

We currently work with over 90 local small independent retailers and some of Perth's finest wholesalers. We welcome contact from major retailers.

06

Are you hiring staff?

We are not currently hiring but all vacancies will be listed here when they become available. Check back regularly.

07

How do I make a complaint?

We want to provide our customers with the best possible experience and be fully satisfied with our produce, if not and you have a complaint, then we want to be told as soon as possible. Please continue to our Complaints Policy and Procedure.

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